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Last Updated: January 24, 2026

 

This Payment & Billing Policy explains how payments are processed on our website and outlines our billing terms. By placing an order, you agree to this policy along with our other applicable policies.

 

 

 

 

Accepted Payment Methods

 

We offer multiple secure payment options for your convenience. You may complete your purchase using any of the following methods:

 

  • Credit & Debit Cards (Visa, MasterCard)

  • Zelle

  • Cash App

 

 

All payments are processed through secure third-party payment gateways integrated with our Shopify store.

 

 

 

 

Payment Timing & Order Confirmation

 

 

  • Full payment is required before any order is processed or shipped

  • After placing an order, you may be prompted with a “Pay Now” option to complete payment

  • Orders not paid within the specified timeframe will be automatically canceled

  • Order fulfillment does not begin until payment has been successfully received

 

 

 

 

 

Currency & Pricing

 

 

  • All prices listed on our website are in U.S. Dollars (USD)

  • Payments must be made in USD

  • If using a payment method in another currency, your bank or provider may apply conversion fees (these are not controlled or reimbursed by Strat BioLabs)

 

 

 

 

 

Taxes

 

All applicable sales taxes are included in listed product prices, unless otherwise required by law at checkout.

 

 

 

 

Failed or Incomplete Payments

 

 

  • Orders will not be processed if payment fails or is incomplete

  • If funds are deducted but the transaction fails, the amount will typically be returned to the original payment method within 7 business days, depending on your financial institution

  • Strat BioLabs is not responsible for delays caused by banks or payment processors

 

 

 

 

 

Billing Information Accuracy

 

Customers are responsible for providing accurate billing and payment details.

 

Orders may be delayed, declined, or canceled if:

 

  • Billing information is incorrect

  • Payment details do not match the payment method on file

  • Fraud prevention systems flag the transaction

 

 

 

 

 

Refunds & Returns

 

 

  • We offer a 30-day Return & Refund Policy

  • Approved refunds will be issued to the original payment method whenever possible

  • Refund processing times vary depending on the payment provider

  • Damaged or incorrect items must be reported within 24–48 hours of delivery

 

 

For full details, please review our Return & Refund Policy.

 

 

 

 

Disputes & Chargebacks

 

Before initiating a dispute, chargeback, or claim with your bank or payment provider, we strongly encourage you to contact our support team.

 

Failure to contact us prior to filing a dispute may result in:

 

  • Delayed resolution

  • Account restrictions

  • Refusal of future service

 

 

 

 

 

Product Use Disclaimer

 

All products sold by Strat BioLabs are intended strictly for research purposes only.

 

  • Not for human or animal consumption

  • Not intended for diagnostic, therapeutic, or clinical use

  • No medical claims are made

 

 

Customers are responsible for ensuring compliance with all applicable local, state, and federal laws regarding the purchase and use of our products.

 

 

 

 

Business Information & Contact Details

 

This website is owned and operated by Strat BioLabs.

 

Email: admin@stratbiolabs.com

Phone: +1-800-847-0705

Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT-6)

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