top of page
Return Policy
Return Shipping & Fees
- Return shipping is the customer’s responsibility, unless the return is due to our error
- If we provide a return shipping label, the cost may be deducted from your refund
- All approved returns remain subject to the 15% processing fee, unless due to our error
Damaged, Incorrect, or Shipping Issues
Please inspect your order upon delivery.
If your item is damaged, defective, or incorrect, contact us within 48 hours of delivery at admin@stratbiolabs.com with:
- Your order number
- Photos of the product
- Photos of the outer packaging and shipping label
We will review and resolve the issue once verified. Delivery status is determined by the carrier’s tracking marked “Delivered.”
Non-Returnable Items
We do not accept returns for:
- Opened, used, reconstituted, or tampered products (including broken seals)
- Items returned without an approved RMA
Handling of Returned Items
For safety, integrity, and compliance reasons:
- All returned items are quarantined and disposed of.
- We do not restock or resell any returned products.
Refunds
Once your return is received, it will be inspected and reviewed.
If approved:
- Refunds will be issued via Zelle or Cash App
- If a returned item is deemed ineligible (opened, tampered, etc.), we may:
- Ship the item back to you at your expense; or
- Dispose of the item if return shipping is not feasible due to compliance or safety reasons
If more than 15 business days have passed since your return was approved, please contact us.
Contact Information
Strat BioLabs
Email: admin@stratbiolabs.com
Phone: +1 800-847-0705
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT-6)
bottom of page