Privacy Policy –
Strat BioLabs
This Privacy Policy describes how Strat BioLabs (“we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you visit or make a purchase from our website (the “Site”). By using our Site, you agree to the practices described in this Privacy Policy.
1. Information We Collect
Personal Information You Provide
- Full name
- Email address
- Billing address
- Shipping address
- Phone number
- Order and purchase details
- Customer support communications
Automatically Collected Information
We automatically collect certain information through Shopify and analytics tools, including:
- IP address
- Browser type
- Device information
- Pages viewed
- Interaction data
- Referral sources
2. Payment Information
We do not store or process any payment-related information such as credit card numbers or banking details. All payments are securely handled by third-party payment gateways integrated with Shopify. Payment data is stored and processed directly by these providers in accordance with their own privacy policies.
3. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Provide customer support
- Send transactional communications
- Improve website functionality and user experience
- Analyze website traffic and performance
- Conduct marketing and remarketing campaigns
- Prevent fraud and enhance security
4. Marketing & Communications
We may send marketing emails if you have opted in. You may unsubscribe at any time using the unsubscribe link included in our emails. Even if you opt out of marketing communications, you may still receive transactional or service-related messages.
5. Analytics & Third-Party Services
We use third-party services to operate, analyze, and improve our website, including:
- Shopify Analytics
- Google Analytics 4 (GA4)
- Meta Ads (Facebook & Instagram)
- Google Ads
- Microsoft Clarity
- Shopify Email
These services may use cookies and similar tracking technologies in accordance with their own privacy policies.
6. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Enable site functionality
- Analyze traffic
- Remember user preferences
- Support marketing efforts
You can control cookies through your browser settings; however, disabling cookies may affect site functionality.
7. Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Customer data is stored until:
- You request account or data deletion; or
- It is no longer required for legal or business purposes
8. Your Privacy Rights
Subject to applicable laws, you have the right to:
- Access your personal data
- Correct inaccurate or incomplete data
- Request deletion of your data
- Opt out of marketing communications
- Request a copy of your data (data portability)
To exercise your rights, please contact us using the details below.
9. Data Security
We take reasonable administrative, technical, and physical measures to protect your personal information. Our website is hosted on Shopify, which provides industry-standard security protections. However, no method of data transmission or storage is completely secure.
10. Children’s Privacy
Our website is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.
11. International Users
If you access our website from outside the United States, your information may be transferred to and processed in the United States, where our business and Shopify servers are located.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The “Last Updated” date will be revised when changes are made. Continued use of the website constitutes acceptance of the updated policy.
13. Business Information & Contact Details
This website is owned and operated by Strat BioLabs.
Email: admin@stratbiolabs.com
Phone: +1 800-847-0705
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT-6)